In a few words, cloud computing is merely computing based on the internet. Once upon a time, people would run programs or apps using software downloaded on a table, server, or computer. Making things more efficient and easier cloud computing allows users to access the same kinds of applications through the internet.
For example, when you’re updating your Twitter profile, you’re using cloud computing. The same applies to online banking. In fact, we can bet that you’re using cloud computing for nearly everything relating to your business –however big or small, it’s all about how you manage your workload.
Why Ordinary Tech Support Doesn’t Suffice
There is a vast array of reasons for which conventional tech support won’t cover your needs, and we have chosen the top ones that will be of most interest to you.
1. Flexibility
Cloud-based services use expert technicians who can deal with fluctuating and growing bandwidth demands. For example, should you be in need of increasing or scaling up your cloud capacity, you can ask a customer service representative to draw on the service’s remote servers.
In a similar manner, you may need or want to one day scale down. While traditional tech support may fail to provide quick and efficient solutions, the same can’t be said for cloud computing experts. Their level of agility can give businesses a real advantage over competitors – which may explain with CEOs and Directors alike choose the operational coordination of cloud computing support as one of the main reasons for cloud adoption.
2. Extensive Knowledge
In addition to the level of flexibility offered, cloud technicians are commonly available on both chat and phone, 24/7. In other words, these knowledgeable bees work tirelessly on your behalf.
Their eyes and ears and pealed to your cloud to ensure maximum performance, availability, and efficiency. In fact, should you wake up in the middle of the night and have questions regarding your private cloud, its performance, or virtualization layer, they are there to answer all your questions.
Some services go above and beyond to satisfy customers, offering a quick reply, within as little as 60 seconds. Moreover, should a problem not be resolved by phone, high-end technicians can provide a next-day visit and further analyze the problem.
3. Keeping you informed
As previously mentioned, technology is renowned for continually raising challenges for IT admins. In fact, the whole process is virtually inevitable. However, what sets conventional tech companies from superior ones is the ability to resolve a problem in due time –all while keeping you informed about its progress.
For most companies, it is standard procedure to deliver a quick notification of an issue. This can take as little as five minutes, meaning that you can be confident that experts are on the job and will quickly deal with any problems –minimizing downtimes and other technical issues.
With regards to contacting you, you hold the freedom to choose how the reps will reach you. Whether you usually have your phone and silent and prefer SMS or email, or whether you need to hear a human voice, the choice is there. Additionally, most of these high-end services offer a control panel alert for tech-savvy users.
After an initial step, notifications will allow you to keep track of what’s going on and what is being done about it –via the same channels we have previously mentioned.
4. Security
Lost information and data is a billion-dollar business issue. We are not solely referring to the loss of laptops, mobiles, and other devices, but rather the loss of sensitive data. By having cloud computing experts on the case, you get greater peace of mind.
Because info is stored in the cloud, you can still access it no matter regardless of what happens to your machine -while technicians can ensure that you have more than one stored version of your information. In other words, you could confidently remotely wipe everything of lost devices, ensuring that they will never reach the wrong hands.
